Privacy Policy
At PACE Studio, we understand that your privacy is important to you and that you care about how your personal data is used and shared. We respect and value the privacy of everyone we conduct business with and everyone we are in contact with. We will only collect and use personal data in ways that are described in this policy, and in a manner that is consistent with our obligations and your rights under the law.
Definitions and Interpretation
In this policy, the following terms shall apply:
“Personal data” means any information that relates to a living individual who can be identified from that information.
“Processing” means any use that is made of data, including collecting, storing, amending, disclosing, or destroying it.
“We/Us/Our” means PACE Studio, the trading name of PACE Studio Group UK Ltd, a limited company registered in England & Wales, whose registered and main trading address is Grosvenor House, 11 St Paul's Square, Birmingham B3 1RB.
Our Principles
We process personal data in accordance with the following data protection principles:
We collect personal data only for specified, explicit and legitimate purposes.
We collect personal data only where it is appropriate, relevant and limited to what is necessary for the purposes of processing.
We process personal data lawfully, fairly and in a transparent manner.
We keep accurate personal data and take all reasonable steps to ensure that inaccurate personal data is rectified or deleted without delay.
We keep personal data only for the period necessary for processing.
We adopt appropriate technical and organisational measures to make sure that personal data is secure and protected against unauthorised or unlawful processing, accidental loss, destruction, or damage.
The Data We Collect
We may collect the following personal data in the course of providing our services:
Name
Email address
Telephone number
Business and/or residential address
Payment details (where relevant to services provided)
We do not intentionally collect special categories of personal data such as health information, biometric data, or sensitive identifiers, unless this is strictly necessary for the provision of our services and you have expressly provided it.
How We Collect Your Data
We collect personal data directly from you when you:
Provide details to us on instruction of services through our instruction form.
Communicate with us by email, phone, post, or via our website.
Sign up for marketing communications such as newsletters or event invitations.
We may also collect data indirectly:
From social media profiles where you engage with us.
Through submissions made via our website.
From publicly available business information relevant to our services.
How We Use Your Personal Data
We use your personal data only when there is a lawful basis for doing so, such as where it is necessary for the performance of a contract, where we are required to comply with legal obligations, where we have a legitimate interest in managing our business, or where you have given your consent.
Typical uses of your data include:
To provide you with services and fulfil our contractual obligations.
To manage our administrative and organisational processes.
To issue invoices, collect payments, and manage accounts.
To comply with legal and regulatory obligations, including tax requirements.
To store client records and project details securely for reference and accountability.
To send you updates, newsletters, or event invitations, where you have consented to receive them.
To contact you about future opportunities that may be relevant to our professional relationship.
We will not retain your data for longer than necessary. In most cases, data will be held on file for a minimum of five years or until a project is complete, whichever is longer, unless a longer retention period is required by law.
Sharing Your Data
We do not sell or pass on your personal data to third parties for unrelated marketing purposes.
We may share your personal data in limited circumstances, including:
With consultants or service providers who are engaged to support us in delivering our services.
With professional advisers such as accountants or auditors where necessary.
With regulatory authorities, government bodies, or legal advisors if required by law.
Any sharing is strictly controlled, and third parties are required to handle your data securely and only for the intended purpose.
International Transfers
In some cases, your data may be stored or processed using systems or services located outside the United Kingdom, such as online and social media platforms, marketing tools, or drafting software hosted internationally.
Where this occurs, we take steps to ensure your personal data is given appropriate protection in line with UK data protection standards.
Data Security
We take the security of your personal data seriously. Measures we use include:
Secure hosting and storage of digital records.
Restricted access to data, available only to individuals with significant control or financial decision-making responsibility.
Encryption and password protection for stored data where appropriate.
Despite these measures, please be aware that no transmission of data over the internet can be guaranteed to be completely secure. However, we take all reasonable steps to reduce risks and protect your information.
Your Rights
As an individual in the UK, you have rights under data protection law in relation to the personal data we hold about you. These include:
Right of access — to request a copy of the personal data we hold about you.
Right to rectification — to request correction of any inaccurate or incomplete data.
Right to erasure — to request deletion of your personal data in certain circumstances.
Right to restrict processing — to request the limitation of how we process your data.
Right to data portability — to request transfer of your data to another provider in certain cases.
Right to object — to object to processing based on legitimate interests.
Right to withdraw consent — where processing is based on your consent, you may withdraw this at any time.
To exercise any of these rights, please contact us directly using the details below.
Cookies and Website Tracking
Our website uses functional cookies that are necessary for its operation. These cookies do not store personal data and are cleared at the end of your session.
We also use Google Analytics to help us understand how visitors use our website. This involves the use of analytics cookies which collect anonymised information about website usage. We do not use cookies to track your browsing across other websites.
You can manage or disable cookies through your browser settings. A cookie banner is provided on our site to obtain consent where required.
Contact Us
If you have any questions in relation to this privacy policy, or if you wish to exercise your rights, please contact us:
PACE Studio Group UK Ltd
Grosvenor House, 11 St Paul's Square, Birmingham B3 1RB
Tel: 0121 769 1793
Email: enquiries@pacestudio.co.uk
Website: www.pacestudio.co.uk
Complaints
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, UK
Tel: 0303 123 1113